Customer Support

Location: Nagpur
Experience: 1-2 years
Employment Type: Full-time

Job Description:

We are seeking a motivated and empathetic Customer Support Specialist to deliver exceptional service and resolve customer inquiries efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and escalate complex cases as needed.
• Maintain accurate records of customer interactions.
• Collaborate with product and technical teams to improve services.
• Gather customer feedback and suggest product improvements.

Qualifications:

• High school diploma or equivalent; Bachelor’s preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and patience.
• Experience with customer support tools is a plus.